SHIPPING / DELIVERY
As a service to our customers, John Lyle can arrange the shipping of orders via one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice.
If the customer chooses to manage their own freight and delivery, JL must be notified of the specific details of the movement. They will then inform customer of the pick-up address. Customer may be subject to pick-up fees. The location of the pick-up by the client or the client's agent may trigger sales tax responsibility at that location.
Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt.
If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. JL is not responsible for a customer’s own or third party freight damage and claim.
PRODUCT QUALITY AND DAMAGE IN TRANSIT
Per ICC Regulations, ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in transit is the owner's and all claims for freight damage must be made within 72 hours of receipt.
Products are inspected by the manufacturer prior to release, to ensure that the order is in good condition, complete and ready for shipment.
The carrier is responsible for a complete inspection of product at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the product in the condition in which it was received. Inspection of boxed or crated product is limited to the exterior of the package. Exceptions must be noted and package opened at once if condition of the carton/crate appears compromised.
When a damage or quality discrepancy is found, photos should be taken of the product fault. Photos of the packaging may be as important as of the item itself in resolving a possible freight claim. JL must receive these photos within 48 hrs of receipt. All product quality issues will be handled promptly by JL upon notice to showroom of purchase.
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